How do I find my size?
Wondering about the size or fit? 👚 A sizing guide is included in the description of each product. For further assistance please email support@beautifycity.com
Where is my order?
Your order may take some time to process once it's placed. To track your order, please visit our Tracking Page.
What's your Return Policy?
At BeautifyCity, all sales are final. We do not accept returns or exchanges for change of mind, incorrect sizing, or personal preferences.
However, if your order arrives damaged, defective, or incorrect, please contact us at support@beautifycity.com within 30 days of delivery with your order number and photos of the issue.
Our team will review your request and determine an appropriate resolution, which may include a replacement, refund, or store credit, depending on the circumstances and applicable consumer protection laws.
For more information, please review our full Return & Refund Policy.
How can I contact customer support?
We're happy to help! For questions about your order, products, shipping, or general inquiries, please email us at support@beautifycity.com or use the contact form below the FAQ section of this page.
Our team will review your inquiry and respond as soon as possible during business days.
What's your delivery policy?
What is your delivery policy?
At BeautifyCity, we offer shipping to eligible domestic and international destinations.
Orders typically require 3–7 business days for processing, followed by an estimated 5–17 business days for shipping. Total delivery times generally range from 6–22 business days, depending on your location, carrier, and product availability.
Once your order ships, you will receive a shipping confirmation email with tracking information so you can follow your package's journey.
Please note that delivery estimates are not guaranteed. International shipments, customs processing, holidays, and carrier delays may affect arrival times. Items within the same order may also arrive in separate packages.
For complete details, please review our Shipping & Delivery Policy.
Can I cancel or change my order?
If you need to cancel or make changes to your order, please contact us at support@beautifycity.com as soon as possible.
We will do our best to accommodate your request. However, once an order has entered processing or has shipped, changes or cancellations may no longer be possible.
Will my items arrive together?
Some items may be shipped separately depending on product availability and fulfillment locations.
If your order arrives in multiple packages, you may receive separate tracking information for each shipment. Don't worry—your remaining items may still be on their way!
